Legal

Refund & Cancellation Policy

Last updated: 27 October 2026

I want every client to be satisfied with the services they pay for. This policy explains when refunds are available. All services are digital and delivered remotely; no physical goods are shipped.

Consultation sessions

• Cancel or reschedule at least 24 hours before the session: full refund or free reschedule.
• Cancel less than 24 hours before the session: one free reschedule, no refund.
• If I cancel or cannot attend, you receive a full refund or a new time of your choice.

Hourly work

Billable time starts only after you approve the scope in writing and any required upfront payment is received, and is recorded in 15-minute increments. Hours already worked are not refundable; any unused prepaid amount is refunded. If you believe hours were recorded incorrectly, contact me within 14 days of the invoice and I will review the time report with you and correct any error.

Fixed-price projects

• If you cancel before work on a paid milestone has started, the payment for that milestone is refunded in full.
• If you cancel during a milestone, the refund is based on the milestones and deliverables already completed, as defined in the proposal. You pay for completed deliverables and the rest of that milestone's payment is refunded.
• Milestones that have been delivered and accepted are not refundable.
• If I cannot complete the agreed work, you receive a refund for any part that was not delivered.

How to request a refund

Email heba236ah@gmail.com with your invoice number and the reason for the request. I respond within 3 business days. Approved refunds are sent back through PayPal to the original payment method within 10 business days.

Contact

Heba Abu Skhail · Remote freelance software engineer · heba236ah@gmail.com